Privacy Policy

At Flood Restoration Geelong, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

1. Information We Collect We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and residential or business address.

Service Details: Information related to the flood restoration services requested.

Payment Information: When applicable, we collect billing details securely through encrypted payment gateways.

Website Usage Data: IP address, browser type, and cookies to improve user experience.

2. How We Use Your Information We collect and use your personal data to:

Provide flood restoration and cleaning services.

Respond to inquiries and service requests.

Process payments and issue invoices.

Improve our website and customer experience.

Send updates, promotions, or service notifications (only with your consent).

3. Information Sharing and Security

We do not sell, rent, or trade customer information with third parties.

Personal data is securely stored and protected from unauthorized access.

We may share information with trusted service providers only for necessary business operations, such as payment processing.

4. Data Protection Measures

Our website uses SSL encryption for secure data transmission.

We limit access to personal data to authorized personnel only.

All transactions follow secure payment processing standards.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can manage cookie settings in your browser.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.

Request corrections or deletions of your personal data.

Opt out of marketing communications at any time.