FAQ's
Frequently Asked Questions - Flood Restoration Geelong
Will you be able to completely dry my property?
Absolutely. “Completely dry” is our main goal and the standard we ensure on every job. We follow a scientific drying process guided by IICRC S500 standards. This goes well beyond just feeling dry to the touch. Our certified technicians use professional equipment like moisture meters and thermal imaging cameras to check the moisture content in your walls, floors, and structural materials. We set a “dry standard” (based on unaffected areas of your property) and don’t consider the job finished until every affected area is back to its pre-loss moisture level. This thorough process is the only way to prevent secondary damage like mould growth, wood rot, and lingering odours.
What should I do in case of emergency water damage in Geelong?
Taking the right steps immediately can significantly reduce the overall damage. If you’re facing an emergency in Geelong, follow these steps:
- Prioritise Safety: If there is a risk of water coming into contact with electrical outlets, fuse boxes, or appliances, shut off the main power supply to your property immediately. Never use a household vacuum cleaner to remove water.
- Stop the Water Source: If you can do so safely, stop the source of the water. This might mean turning off the main water valve to your house or a specific appliance valve.
- Call Us Immediately: This is the most critical step. Call Flood Restoration Geelong at 0459 338 998. Our 24/7 emergency team will be dispatched immediately. The faster we begin water extraction, the less damage will occur.
- Remove Valuables: Move any furniture, rugs, documents, and other portable valuables from the affected area to a dry, safe location. Place aluminium foil or plastic blocks under the legs of any heavy furniture you can’t move to prevent stains and rust marks on the carpet.
- Remove Excess Water: If it’s safe, you can use a mop and bucket to remove some of the standing water, but do not attempt extensive cleanup yourself.
How much does it cost to repair ceiling water damage in Geelong?
The cost to repair water-damaged ceilings in Geelong can vary significantly since no two cases are alike. Providing an exact quote is impossible without a professional assessment. The final price depends on several important factors.
The Extent of the Damage: A small, contained leak will cost significantly less than a large area of saturated plasterboard and insulation.
The Source and Type of Water: Damage from a clean water pipe is different from contaminated water, which requires more intensive sanitisation.
Materials Affected: The cost will change depending on whether we need to dry plasterboard, remove and replace insulation, or address structural timber.
Accessibility: Ceilings that are difficult to access may require more labour.
We offer a free, no-obligation on-site inspection and quote. Our technician will thoroughly assess the damage and provide you with a clear, detailed estimate for the entire flood cleanup Geelong service before any work commences.
How do you fix old water damage?
Fixing old water damage requires a careful, multi-step process. First, we must ensure that the original source of the moisture has been permanently repaired. Then, our IICRC certified technicians will:
Assess for Mould and Structural Integrity: Old damage often leads to mould growth and can weaken materials. We conduct a thorough inspection to identify any mould colonies or compromised structural components.
Remove Damaged Materials: Any non-salvageable materials, such as crumbling plasterboard or mould-infested insulation, are carefully removed and disposed of according to industry standards.
Clean and Treat the Area: The exposed structural elements (like timber beams) are thoroughly cleaned, dried, and treated with an antimicrobial solution to kill any remaining mould spores and prevent future growth.
Complete Repairs and Restoration: Once the area is certified as clean and dry, the restoration phase begins. This can involve replacing insulation, installing new plasterboard, plastering, and painting to return the area to its original condition.
Can water damage be fixed in a house?
Yes, in most cases, water damage can be completely and safely repaired. With over 20 years of experience in the industry, we have successfully restored properties affected by various levels of water damage. The key is acting quickly and hiring a certified professional. A company like Flood Restoration Geelong has the specialised equipment and expertise to manage everything from minor leaks to major flooding events, ensuring your home is not just repaired but restored to a safe, healthy, and pre-damage condition.
Can water damage cause structural damage?
A: Yes, absolutely. This is one of the most serious risks of unaddressed water damage. When water is left to sit, it can have severe consequences for the structural integrity of your home. It can cause:
Wood Rot: Prolonged moisture will cause wooden beams, joists, and subfloors to rot and lose their strength.
Weakened Drywall and Plaster: Saturated plasterboard and plaster will swell, sag, and eventually crumble.
Corrosion: Metal fasteners, screws, and nails can rust and corrode, weakening connections.
Foundation Issues: In severe, long-term cases, water can compromise the foundation of a building.
This is why professional drying is not just about aesthetics; it’s about protecting the core structure and safety of your property.
What types of water damage do you specialise in repairing?
Our IICRC certified team is equipped and trained to handle all types of water damage. We classify incidents according to industry standards to ensure the correct procedures are followed:
Category 1 (Clean Water): From sources like burst pipes, overflowing sinks, or faulty appliance supply lines. While initially clean, it can become contaminated if left untreated.
Category 2 (Grey Water): Water that is significantly contaminated, such as from washing machine overflows, dishwasher discharge, or toilet overflows (with no solid waste).
Category 3 (Black Water): This is grossly unsanitary water from sources like sewage back-ups or rising floodwaters from rivers or stormwater drains. It contains dangerous bacteria and pathogens and requires specialised handling and PPE.
We have the expertise to manage all three categories safely and effectively, from a simple pipe leak to a complex sewage cleanup.
What types of equipment do you use for cleaning and restoration?
We use only the best commercial-grade equipment to ensure a fast and thorough job. Our arsenal includes:
- High-Powered Extraction Units: To remove the maximum amount of standing water quickly.
- LGR (Low-Grain Refrigerant) Dehumidifiers: These powerful machines pull moisture directly from the air, accelerating the drying process.
- Industrial Air Movers (Drying Fans): To create high-velocity airflow across surfaces, promoting rapid evaporation.
- Moisture Meters & Thermal Imaging Cameras: To accurately detect and map the extent of moisture, even behind walls and under floors.
- HEPA Air Scrubbers: To capture airborne contaminants, mould spores, dust, and odours, purifying the air during the restoration process.
Are your cleaning products safe for pets and children?
Yes, the safety of your family and pets is our top priority. We use professional, industry-approved cleaning and sanitising agents that are specially formulated for water damage restoration. While they are highly effective at neutralising bacteria and preventing mould growth, they are safe for residential and commercial spaces. Once our process is finished and your property is returned to you, you can be confident that it is a clean, safe, and healthy environment for everyone, including the most vulnerable members of your family.